The Grademiners thread on Reddit seems to highlight the quality of service, but is it reliable? The firm offers 24 hour support for customers, however it has a bad reputation. Its money-back guarantee has some issues. In the first place, it is impossible to guarantee that you will be reimbursed even if you’re unhappy with your purchase. Support staff can be a bit noaudiophile reddit slow to respond. Though you are able to make a request for refunds via email or SMS it’s not the only way to get a refund.